“Paul is a very dedicated individual who strives to get results to meet or exceed customer expectations. He successfully managed and delivered on several critical data center projects.”
— ARVIND AGGARWAL
"I worked with Paul as part of the overall IT group at Motorola's Plantation facility. Paul was responsible for backups, and was a very hard working and diligent worker. He kept on top of this important IT function."
— MICHAEL BROWN
"When I first began my career at Motorola, Paul was my mentor and I relied on him to teach me how to do my job. Whenever I needed assistance or advice (which was quite often), he was always there for me and many others. Paul could and would do anything necessary to get the job done in the most efficient and professional manner possible."
— GARY ROBERTS
"Paul was an extremely knowledgeable and personable professional in the years that I worked with him. As a Help Desk Analyst, he was rated highest amongst his peers and respected by his customers."
— NEIL DANOFF
"I worked with Paul as an IT Specialist at Motorola on the Help Desk. Paul was one of the BEST analyst people on the team and VERY knowledgeable on the computer systems, networks and operating systems. Paul was also very punctual, dependable and a responsible person… I STRONGLY recommend him and his credibility."
— TOM MOSTER
Cisco Certified Network Associate (CCNA)
CompTIA A+, CompTIA Security+
Microsoft Certified Professional
Field Applications Engineer, iControl Networks: October 2012 – Present
Validate bugs found during user acceptance testing.
Execute test cases, log defects and prepare test reports.
Act as a liaison between company and CPE OEM partners to solve complex problems.
Host outstanding customer issues meeting.
Responsible for providing Tier 3 technical support.
Assist field technicians during product installation/activation process.
Conduct technical presentations and training seminars.
Perform pre/post smoke testing when software builds are deployed.
OpenWRT, Busybox, Mac OS X, Microsoft Office 2011, Office 365, Atlassian Jira, Confluence, HipChat, Salesforce.com, Sigma Designs Z-Wave protocol, Zniffer packet capture, MetaGeek Wi-Spy, Chanalyzer, VMWare Fusion, iControl Networks OpenHome, Google REST browser, Android Debug Bridge, Tera Term
IT Systems Specialist, Motorola: January 2007 – December 2011
Implemented numerous zero-cost improvements to the data center environment, saving energy costs and increasing capability.
Decreased capital expenses $7,500 by locating and redeploying a decommissioned StorageTek L40 tape library.
Responsible for uptime and high availability of data center infrastructure.
Monitored fire alarms, server hardware, data center security, rack utilization, network, electrical, and HVAC.
Facilitated provisioning, administration, and decommission of UNIX and Windows servers.
Proactively prevented outages by scheduling and supervising maintenance work performed by vendors.
Retained all responsibilities of previous role as IT Technician III.
Microsoft Windows Server 2008, Windows 7, Office 2007 and 365, Lync, Dell, HP, IBM and Sun servers, Foundry Networks FX800, Motorola AP650, RFS6000, High Power Gigabit PoE Injector, EMC VNX, Eaton PowerWare 9390, ConnectUPS, APC Symmetra PX, NetBotz, Liebert DS, iCom
IT Technician III, Motorola: January 2004 – December 2006
Cut operating costs $1,000 per month by auditing off-site storage media vendor.
Optimized backup environment to reduce media usage, which led to a 10% cost savings in off-site storage fees.
Achieved and maintained a 99% success rate on all backups and restores, exceeding management’s goal of 98%.
Responsible for Symantec NetBackup Enterprise consisting of several HP, Sun, and Windows servers, StorageTek and Dell PowerVault tape libraries spread across two corporate sites.
Deployed client software on all UNIX and Windows servers remotely.
Performed troubleshooting and repair of tape library hardware, configuration errors, and service outages.
Provided Tier 2 operational support to service desk.
Arranged for the certified destruction of end-of-life backup tapes and hard drives.
Participated in storage infrastructure migration project.
Designed policies to ensure that all data was successfully being backed up during the overnight window of opportunity.
Microsoft Windows Server 2003, Office 2003, HP UX, Solaris, Red Hat Linux, Symantec NetBackup, Hitachi 9500V, NetApp FAS 3020 and 3040, EMC Celera, StorageTek L700e and L40 (HP FC LT02), Dell PowerVault 110T (IBM FC LT01), Cisco Catalyst WS-C 6513, Brocade Silkwire 3900
IT Analyst Client Systems I, Motorola: January 2000 – December 2003
Major contributor to SOP documentation, which reduced cycle time and increased customer satisfaction by 10%.
Assigned management responsibilities while manager was out of the office for several weeks.
Provided training and assistance to team members.
Imaged and deployed desktops and laptops to business and engineering employees.
Migrated all data and applications from previous computer to new hardware.
Microsoft Windows Server 2000, Office 2000, Windows XP, Dell, HP and IBM desktops and laptops, HP printers, Cisco Catalyst 5000 Series, Fluke Networks LinkRunner
Help Desk Analyst II, Motorola: January 1998 – December 1999
Granted 400 vested stock options for receiving ES (Exceeded Some) performance rating from management.
Ensured service level agreement goals were consistently met or exceeded.
Wrote proposal on the use of statistical methods to improve phone metrics.
Microsoft Windows NT 4.0, Office, BMC Remedy Action Request System, Mac OS 9, Apple desktops and laptops, HP desktops, Cisco Catalyst 3500 Series
Help Desk Analyst I, Motorola: January 1995 – December 1997
Decreased employee downtime by solving a variety of hardware, software, and networking problems over the phone using remote access software.
Guided employees in obtaining account permissions for several legacy mainframe and UNIX-based accounting, supply chain, and manufacturing systems.
Escalated urgent technical issues to the proper Tier 2 administrator or group.
HONORS AND AWARDS